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Custom Software
Nexus Support AI
- OpenAI API
- Supabase
- PyTorch
- Next.js
- Node.js
- 12 weeks
A growing SaaS company spending $45K/year on support staff with 4-hour average response times, losing customers to frustration.
- Project type
- Custom Software
- Category
- SaaS · United Kingdom
- Timeline
- 12 weeks
Solution
We built a custom AI support system trained on their product documentation, integrated it with their existing ticketing workflow, and built a fallback escalation system for complex queries.
80%
Queries Automated
without human input
<2 min
Response Time
down from 4 hours
$45K
Annual Savings
in staff costs
4.8/5
Support Rating
from customers
The site, top to bottom
“The AI handles 80% of support tickets perfectly. Our team now focuses on complex issues and product improvements instead of repetitive questions.”
— David R., Founder
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